Citrix GetGo Apps

DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SOBY A TRUSTED SUPPORT TECHNICIANDESCRIPTIONThe GoToAssist (Customer) app allows GoToAssist Remote Supporttechnicians to provide full screen sharing, remote control, chatsupport, and camera sharing (live camera streaming from your deviceto your support technician) for Samsung and LG mobile devicesrunning Android OS versions 4.1 and lower.HOW TO GET STARTED1. Download and install the GoToAssist (Customer) app.2. If you received a URL from a GoToAssist Remote Supporttechnician, select the URL to automatically populate the app withthe required 9-digit support key. If the app is not alreadyinstalled, you will be prompted to install it first. Onceinstalled, select the URL again to auto-populate the 9-digitsupport key, and then touch 'Join Session' to start the supportsession.3. If you received a 9-digit support key from a GoToAssist RemoteSupport technician, start the app, enter the 9-digit support key,and then touch 'Join Session' to start the support session.4. With your consent, the technician will have full remote controlof the device and will be able to chat securely with you. Touch theexit button to end the session anytime.FEATURES• Full screen sharing and remote control for Samsung and LG Androiddevices running Android OS versions 4.1 and lower*• Camera sharing (live camera streaming from your device to yourtechnician) within a GoToAssist Remote Support session for Androiddevices running Android OS versions 4.1 and lower• Secure chat support for Android devices running Android OSversions 4.1 and lower• Full integration with GoToAssist Remote Support, including fullreporting and session recordingREQUIREMENTSAn active GoToAssist Remote Support account is required. For moreinformation, visit our website at www.gotoassist.com.Customer• Full screen sharing and remote control: Samsung and LG Androiddevices running OS 4.1 and lower (Ice Cream Sandwich, Jelly Bean).Full remote control with screen sharing not supported on GoogleNexus devices• SeeIT (live camera streaming): Android devices running OS 4.0.x(Ice Cream Sandwich, Jelly Bean) and newer• Secure chat: Android devices running OS 4.1 and lowerTechnician (Full screen sharing, remote control, and chat)• Internet connection• Windows® 7, Vista, 2003 server or XP• Mac OS® X v10.6 (Snow Leopard) or newer• Internet Explorer® 10 or newer, Google Chrome latest version,Firefox® latest version or Safari™ latest versionTechnician on mobile device (Full screen sharing in view-only modeand chat)• Internet connection• GoToAssist Remote Support installed on compatible Android or iOSdevice (iPhone or iPad)• For more details, please see individual applicationdescriptions

This app is out of date. Please download thenew app from the Google Play store.https://play.google.com/store/apps/details?id=com.gotomeeting

The OpenVoice mobile app makes it easy to joinand schedule conference calls on the go.Start or join with one tap – no more hassling with access andconference room numbers.OpenVoice Audio Conferencing OpenVoice 24x7 SupportOpenVoice is a high-quality, reservationless audio conferencingservice that allows you to hold discussions with up to 500participants. And now you can use this free app for Android tostart or join a call with one tap or quickly schedule a conferencecall in a few short steps.Features:START AND SCHEDULE YOUR CONFERENCE CALL• Quickly schedule calls and invite attendees.• Start an ad hoc or scheduled call without the hassle of typingaccess and PIN numbers.• Send quick email notifications to meeting attendees. For example:“I’ll be late,” or “Let’s reschedule.”JOIN A CONFERENCE CALL• View your upcoming conferences.• Join a scheduled conference call with one tap.• Join an ad hoc conference call by entering the conference roomnumber.